NEW CANCELLATION POLICY FOR BOOKINGS WITH TRAVEL UNTIL 31/10/2020 – CLARIFICATIONS
Further to our previous communication of 15/4/2020 on the subject matter, we wish to clarify that the temporary amendments to the Company's cancellation policy contained therein, are effected in compliance with the mandatory provisions of Greek law regarding travel restrictions and refunds arising from cancelled voyages as a result of the COVID-19 pandemic. It is further clarified that such provisions apply obligatory as derogation of all existing provisions, also on carriage contracts governed by law other than Greek.
In this context:
Requests for ticket refunds, submitted from 25 February 2020 until October 31, 2020, by passengers who cannot travel due to travel restrictions, or who do not wish to travel due to the uncertainty of the pandemic or due to cancellation of scheduled itineraries, are satisfied with the provision of maritime transport services of value equal to the cancelled ticket price, to any destination served by the network of the Company (Ancona, Bari, Venice, Heraklion, Chania).
The above services may be provided within eighteen (18) months from the date of the canceled trip. If this offer is not exercised within eighteen (18) months, only then may the passenger receive a 100% cash refund.
The passenger's application should be made at least 24 hours before departure.
If the passenger wishes, the tickets may be converted to open date tickets under the same conditions as mentioned above.
If the passenger wishes to travel on a date, or in a seat category, with a higher fare than the fare of the original ticket, whether it be for the same or a different destination, then the passenger must pay the resulting fare difference.
Kallithea, 11 May, 2020